Privacy Policy

Information We Collect

We may collect the following types of information:

• Personal Information: This includes your name, date of birth, address, email address, telephone number, NHS number, and other information necessary for providing pharmacy services.
• Health Information: Information about your health, medical conditions, prescriptions, and treatment history that is necessary for providing appropriate healthcare services.
• Website Usage Information: Data about how you use our website, including IP address, browser type, pages visited, and referring website.
• Customer Service Information: Records of your interactions with our team, including inquiries, feedback, and complaints.

How We Use Your Information

We use your personal information for the following purposes:

• To provide pharmacy services, including dispensing prescriptions and offering healthcare advice
• To process and deliver your orders
• To manage your account and maintain our relationship with you
• To communicate with you about your prescriptions, health services, and pharmacy updates
• To comply with legal and regulatory requirements
• To improve our services and develop new ones
• To protect the security and integrity of our services

Information Sharing and Disclosure

We may share your information with:

• Healthcare Professionals: Other healthcare providers involved in your care, such as your GP or NHS services, when necessary for your treatment.
• Service Providers: Third-party companies that help us provide our services, such as IT support, delivery services, or payment processors.
• Regulatory Authorities: Government bodies or authorities when required by law or to protect our rights.

We will not sell, rent, or lease your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. We limit access to your personal information to employees, agents, contractors, and other third parties who have a business need to know.

However, please note that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

Your Rights

Under data protection law, you have rights including:

• Access: You have the right to request a copy of the personal information we hold about you.
• Rectification: You can ask us to correct inaccurate or incomplete information.
• Erasure: In certain circumstances, you can ask us to delete your personal information.
• Restriction: You can ask us to restrict the processing of your information in certain circumstances.
• Data Portability: You can ask us to transfer your information to another organisation in a structured, commonly used format.
• Objection: You can object to our processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us using the details provided below.

Retention of Data

We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. For prescription data, we are required by law to keep this information for a minimum period, typically between 2-8 years depending on the type of record.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: